University of Mary’s Catering Policies

Welcome to University of Mary’s Catering Services! Our mission is to provide you with exceptional quality and service. Our professional staff are available to assist in planning your special event. Please contact our Catering Director, at catering@umary.edu or (701) 355-8347 for customized service and menus.

Policies & Procedures

To ensure optimal selection and the best possible service we kindly ask that events be booked at least seven (7) business days in advance. We understand events arise unexpectedly and we will do our best to accommodate your needs, however we cannot guarantee our availability for events booked less than seven days prior to the event date. A 20% late order fee will be applied for all orders placed less than seven days prior to the event date.

Guest Counts & Final Menu

Confirmation of the estimated number of guests is required at the time your order is submitted. A final guaranteed number of guests is required by seven (7) days before the event. Billing will reflect the final headcount received seven (7) days prior or the actual headcount at your event, whichever is greater. Menu details must be finalized by the customer seven (7) days prior to the event as well. Orders placed with less than seven (7) days prior to the event date require approval and may be denied or subject to a late order fee of 20% of final confirmed catering order total.

Pricing

All published and quoted prices are subject to change without notice. Some prices are quoted based on current market prices and will fluctuate accordingly.

Cancellation

If you must cancel a previously planned event, please contact the Catering Director as soon as possible to avoid late charges. Cancellations submitted three (3) business days in advanced will be charged any expensed incurred. Cancellations received less than three (3) business days prior to the event date will be charged the full amount. If your event needs to be rescheduled, please notify us at least three (3) business days prior and you may be subject to charges for any expenses incurred.

Severe Weather Cancellation

If inclement weather is approaching, the university will make an announcement regarding the cancellation of events on campus. If they post a cancellation due to weather, we will adhere to their announcement and automatically cancel your catered event at a 100% refund if your event reschedules. If no arrangements have been made to reschedule within three business days, there will be a charge of 50% of the total cost prior to cancellation. Please note if your event is still being held and the university has closed, we cannot accommodate your event. Our catering coordinators will do their best to reach out to each client to confirm cancellations and to reschedule the canceled events.

Billing & Payment

Payment for school sponsored catered events is due within 30 days of billing date. All functions to be paid from school accounts must supply an organization code number at the time the order is placed. Payment for non-school sponsored functions is due immediately upon receipt of the final invoice from University of Mary Events Office. State and local taxes will be added as appropriate. All organizations that are tax-exempt must send their certificate to the Catering Director at catering@umary.edu at the time the order is placed.

Serviceware

All disposable serviceware will be furnished as accompaniment to all items purchased. Some exceptions apply to orders being picked up. Additional serviceware requested will be assessed an additional fee.

Linens

Tablecloths are supplied for all food and beverage service tables at events. Tablecloths and linen napkins are also supplied for guest tables when a served (plated) meal is purchased. Tablecloths for non-food tables are available for an additional $2.50 per table and are available in black or ivory. Additional linen napkins are available for an additional $1.00 per guest. Table linens must be ordered at least seven (7) days prior to your event. Specialty linens are available for an additional fee and must be ordered at least two (2) weeks prior to your event.

Event Spaces and Equipment

Please reserve all non-food related equipment by contacting the University of Mary Events Office, which will include room reservation, setup and room configuration, audio visual and other general information. Catering is not responsible to provide, set up, or remove equipment reserved through University of Mary Events Office.Please ensure a food-staging area and service tables can fit in the space if a kitchen space is not available. Equipment must be set up and venue must be unlocked two hours prior to the start of the event. Clean-up for late-night and weekend functions may occur on the next business day. Chartwells catering is not responsible for equipment or personal belongings left in public areas. Customers will be billed replacement costs for missing or damaged catering equipment or supplies. An additional set up fee may be applied to events taking place outdoors.

Food Safety

Food safety and sanitation is University of Mary Catering team’s priority. Any unused food remains the property of University of Mary Catering and cannot be removed from an event in accordance with state health regulations. All condiments and disposables also remain the property of University of Mary Catering.

Special Diets

Special diets are accommodated upon request; we kindly request that your needs be submitted as soon as possible. If you have any questions regarding your dietary needs, please reach out to catering@umary.edu and we would be happy to help. Additional fees may apply to adjusted meals.

Catering Wait Staff

All buffet and plated meals include adequate wait staff. Should you desire additional servers, or for an event that attendants are not assigned, you will be billed $25.00 per hour service fee.

Delivery & Pick-Up Orders

There is no delivery fee for catering services held on the Main Bismarck Campus, located at 7500 University Drive, Bismarck. Off campus events will be charged a minimum $50 delivery fee. Catering orders will include necessary utensils, dinnerware, and condiments in quantities consistent with your order. Pick-up orders are limited to disposable serviceware only.

Calorie Counts

2000 calories a day is used for general nutrition advice, but calorie needs vary. Additional nutrition information available upon request.

University of Mary Catering Services
7500 University Dr
Bismarck, ND 58504
701.355.8347